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Frequently Asked Questions:

If you are having any trouble with the Wall About You app.... we are here to help!

Here are a few tips and frequently asked questions that may help you.  However, if you do not find what you are looking for here, please feel free to contact us.

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How do I set my new Monogrammed Wallpaper?

To install your new monogrammed wallpaper, follow these easy steps after closing Wall About You application...
* Open your Photos App
* Select the new saved monogrammed wallpaper
* Click the Action Arrow
* Select the 'Use as Wallpaper' option

* Scale and Set the new wallpaper

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Can I enlarge the font or artwork?

When setting your artwork as your wallpaper, you can scale the art and zoom into a specific spot of the art to make it larger or offset.  Get creative and come up with endless versions of your monogrammed wallpapers!

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Can I create wallpaper with the background design and no monogram to use for my Home Screen?

Actually, there is a little trick that will allow you to create wallpapers without the monogram shape to use for your Home Screen. 
Follow these easy steps as you move through the Wall About You Application to accomplish this....
* Select your Background Design
* At Monogram Shape Selection screen, click 'NEXT' and do not select a Monogram Shape
* At Font screen, select any font
* At Monogram Style screen, select SINGLE INITIAL
* At Select Color, select the color of the Background Design you choose earlier
* At Input Text screen, type only a period (.)  { You must type something, or the app will not allow you to continue, so type a period (.)}

* Save your wallpaper

The period will be hidden by the color of the artwork or your apps on your device. 

* This is only a little 'work around' and you may not be able to obscure the period completely, but it will allow you to create a wallpaper without any

Get creative and come up with endless versions of your monogrammed wallpapers!

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The Wall About You application downloaded, but I do not see any background designs or monogram shapes- what can I do?

The Wall About You application requires internet access for downloading the background designs and monogram shapes.    This will only occur at purchase or update of the application and, depending on the internet speed you have and the amount of artwork in your collection, will take from 1-3 minutes. 

If the application has downloaded successfully, but the background designs and monogram shapes are not visible, please review the below to correct this.
* Your device was not connected to the internet and/or Airplane Mode was turned on. 
To correct this please click on the Settings App and ensure that the device is connected to the internet.  If it was not, please reconnect the device to the internet, delete and reinstall the Wall About You application again.  You will NOT be charged for reinstalling the Wall About You application.
* The download was interrupted. 
Download interruptions may be caused by incoming text messages, incoming face time calls or the device lock screen comes up.

 

You can ensure that artwork will download correctly and promptly, by ensuring the following:
* Make sure you can see the artwork download tracker counting 1/'XX' up to 'XX'/'XX. 
* Keep the device screen 'Active' while the download is occurring and do not let the device move into 'Lock' mode.